Lost Permits
All permit styles (AVI, cling, hangtag) will have a $50 permit replacement fee for the 1st occurrence, and the full permit rate (Employee Contribution and University Contribution) for each replacement thereafter. If a “lost” permit is found and returned to Parking Customer Services within 30 days of being replaced, the replacement fee will be refunded. Permits lost in the mail cannot be refunded unless the permit is returned to Parking Customer Services within 30 days of it being claimed as lost. Fees for replaced permits may be paid by check or credit card (VISA, MasterCard, American Express or Discover). All non-UM and temporary employees must pay the full prevailing permit rate as a replacement cost for the first and subsequent occurrences.
Stolen Hang Tag or Windshield Permits
First Occurrence: No fee will be assessed if the loss is reported to either the UMPD or a local law enforcement agency. You must provide a police report number in order to obtain a free replacement.
Subsequent Occurrences: Full payment of the prevailing permit cost, both the Employee and University portions, will be charged. Fees for replaced permits may be paid by check or credit card (VISA, MasterCard, American Express or Discover).
If you elected to pay for the original permit by payroll deduction, the deduction will continue until full payment for that permit is received.
Stolen AVI Devices
A refundable $20 deposit is collected for AVI devices when they are issued. If stolen, AVI devices will be deprogrammed, making them unusable to access parking areas. The original deposit will be forfeited, and payment of another $20 deposit by check or credit card (VISA, MasterCard, American Express or Discover) will be required for a new device. If the device is found and returned to Parking Customer Services, the security deposit will be refunded.
Damaged AVI Devices
If the AVI device is damaged, the original deposit will be forfeited, and payment of another $20 deposit by check or credit card (VISA, MasterCard, American Express or Discover) will be required for a new device.
Exchanges
Faculty and staff parking options may be exchanged at any time throughout the permit year. The first exchange during a permit year will be done free of charge. Thereafter, each additional exchange will carry a $10 fee that must be paid in full at the time of the transaction.
Returns
Refunds, if due, are limited to amounts prepaid excluding the month the option is returned. Refunds will not be posted retroactively to the official date of a termination or leave.
Should the option be underpaid, a final payment may be due to Logistics, Transportation & Parking. This can occur when payroll deductions end before the parking option is returned.
Faculty and staff who have terminated employment with the University or no longer need their parking option remain responsible for full payment (both employee portion and university contribution) of the option until it is returned to LTP.
Parking options may be returned to Parking Customer Services (PCS) any time in person at one of our offices, via drop box, or by mail.
By Mail
Mail your permit to Parking Customer Services (523 South Division Street, Ann Arbor, MI 48104-2912). We recommend that you return it via US Mail-Registered Mail, with a return receipt. This way if it is lost in the mail, you have proof and a tracking number to help find it. Please include with your permit, your full name, UMID#, mailing address and reason for the return.
