Replacements

Responsibility to secure parking options from loss or theft, both when in use and away from campus, rests solely with the purchaser. To replace a lost or stolen option, you must complete a Parking Option Affidavit. Misrepresentation of the information provided on this legal document by the customer may result in the loss of parking privileges, disciplinary action and criminal prosecution, if appropriate.

If a parking option that was previously reported lost or stolen is found, it must be immediately returned to our Parking Customer Services (PCS) office at 523 South Division Street.

Lost or Stolen Paper Parking Permit (daily or monthly)

Loss of a daily or monthly paper permit for any reason will require the purchase of a new permit at the prevailing permit rate.

Defective Permits & AVI Devices

Defective permits and AVI devices will be replaced for free, provided you return them to the Parking Customer Services office.

Lost Annual Annual Permits

All permit styles will have a $50 permit replacement fee for the 1st occurrence, and the full permit rate
(Employee Contribution and University Contribution) for each replacement thereafter. If a “lost” permit is found and returned to Parking Customer Services within 30 days of being replaced, the replacement fee will be refunded. Fees for replaced permits may be paid by cash, check or credit card (VISA, MasterCard, American
Express or Discover). All non-UM and temporary employees must pay the full prevailing permit rate as a replacement cost for the first and subsequent occurrences.

Stolen Hang Tag or Windshield Permits

First Occurrence: No fee will be assessed if the loss is reported to either the UMPD or a local law enforcement agency. You must provide a police report number in order to obtain a free replacement.

Subsequent Occurrences: Full payment of the prevailing permit cost, both the Employee and University portions, will be charged. Fees for replaced permits may be paid by cash, check or credit card
(VISA, MasterCard, American Express or Discover).

If you elected to pay for the original permit by payroll deduction, the deduction will continue until full payment for that permit is received.

Stolen AVI Devices

A refundable $20 deposit is collected for AVI devices when they are issued. If stolen, AVI devices will be deprogrammed, making them unusable to access parking areas. The original deposit will be
forfeited, and payment of another $20 deposit by cash, check or credit card (VISA, MasterCard, American Express or Discover) will be required for a new device. If the device is found and returned to Parking Customer Services, the security deposit will be refunded.

Damaged AVI Devices

If the AVI device is damaged, the original deposit will be forfeited, and payment of another $20 deposit by cash, check or credit card (VISA, MasterCard, American Express or Discover) will be required for a new device.

Exchanges

Faculty and staff parking options may be exchanged at any time throughout the permit year. The first exchange during a permit year will be done free of charge. Thereafter, each additional exchange will carry a $10 fee that must be paid in full at the time of the transaction.

Returns

Refunds, if due, are limited to amounts prepaid excluding the month the option is returned. Refunds will not be posted retroactively to the official date of a termination or leave.

Should the option be underpaid, a final payment may be due to Logistics, Transportation & Parking. This can occur when payroll deductions end before the parking option is returned.

Faculty and staff who have terminated employment with the University or no longer need their parking option remain responsible for full payment (both employee portion and university contribution) of the option until it is returned to LTP.

Parking options may be returned to Parking Customer Services (PCS) any time in person at one of our offices, via drop box, or by mail.

By Mail

Mail your permit to Parking Customer Services (523 South Division Street, Ann Arbor, MI 48104-2912). We recommend that you return it via US Mail-Registered Mail, with a return receipt. This way if it is lost in the mail, you have proof and a tracking number to help find it. Please include with your permit, your full name, UMID#, mailing address and reason for the return.

Parking Customer Services

Central Campus
523 South Division
Ann Arbor, MI 48104-2912
M, T, Th, F 7:30 a.m. - 4:30 p.m.
W 7:30 a.m. - 6:00 p.m
Drop Box: Thompson St. Structure West side, level 1
University Hospital
UH South Room F2117
Ann Arbor, MI 48104-2912
Monday - Friday 7:30 a.m. - 3:45 p.m.
Drop Box: UH South Room F2117
Phone: +1 (734) 764-8291
Fax: +1 (734) 763-4041
Contact: Contact PCS

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