Contact Parking Customer Services

Find answers and general information quickly about Parking and related topics.

If you still have questions, please fill out the contact form at the end.

Locations/Hours

Where are you located and what are your hours?

There are two Parking Customer Service offices. Division Street on Central Campus and in University Hospital (UH) South on Medical Center Campus.

523 S. Division (attached to the Thompson Street Structure)
Monday – Friday 7:30 a.m. – 4:00 p.m. Metered parking is available right outside the building

UH South
Monday – Friday 7:30 a.m. – 4:00 p.m.

Please note: Office is closed from 1:00 p.m. – 2:00 p.m. for lunch.

There are after hours drop boxes for parking permit returns at each location.

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Returns/Exchanges

How can I cancel or exchange my parking permit?

In order to cancel or exchange your parking permit, you’ll need to do so online. There is step-by-step guide on how to update your permit in the parking portal. Once logged in, select the permit you’d like to cancel, then click “Request Permit Return or Exchange.”

There will be a text box asking you to want to exchange or cancel the permit. Once you notate which, click ‘Confirm’ and then ‘Complete’. The Parking Customer Services team will review and make the necessary change(s) to your parking permit.

I cancelled my parking permit, but it still shows as active in my account.
It typically takes 24-72 hours for the request to change or cancel a permit to be reviewed. If it has been longer than 3 days and your account hasn’t been updated, please contact us using the form below. 

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Permit Renewals

What is the cost of a parking permit?

FY26 rates are as follows:

    • Gold – $2,036
    • Blue – $829
    • Yellow – $180
    • Orange – $92

If you would like parking recommendations based on your work start and end times, a team member would be happy to assist. Please fill out the web form below to contact Parking. 

I typically purchase a new permit online each year.  When can I purchase my permit?

The eBusiness website is now open for FY2026 permit sales.  All permits are now virtual and should be renewed or purchased online.  If you are unable to renew online, please call our office at (734)764-8291 for assistance.

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Daily Parking Options:

For information on daily parking options for remote work and hybrid schedules, please visit this page. Parking options are available for faculty and staff who are on campus infrequently or work a hybrid work schedule. The prior limit of 60 parks no longer applies.

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Parking Recommendations

I’d like to know my parking options for when I come in for my shift – can you let me know where I should park?

We are happy to help! Please let us know your work location, shift start and end times, and from where you are travelling. For example – I live in Lansing and work from 11:00 a.m. – 7:00 p.m. at the Cancer Center.

One of the parking customer services representatives will be in touch soon with some suggested parking options.

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Parking Enforcement and Citations

Someone parked illegally (for example, parking over the line or in a space designated for a different permit type) – what should I do?
Please call 763.1131 to report to parking enforcement.
I received a parking ticket (citation) – what should I do?
If you have a problem related to a parking citation and wish to contest the citation, a City of Ann Arbor parking referee is available to hear your complaint. Citations can be contested online. Information regarding contesting the citation can also be found on the back of the citation. Any attachments or information that you would like to share with the Parking Referee can be sent via e-mail directly to the referee at [email protected].

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Event Planning

I need help with special event planning and/or I’m with a department and have a guest coming – can you help?

Your next step would be to complete a Special Event Parking Request form.  When more details about your event are provided – date, time of event, number of guests, etc. – a customer service representation will be able to provide information on parking options.

If your event requires valet service, all arrangements must be made between your department and the valet service provider. Parking Customer Services will only work with you directly and does not work with valet service providers.

Once Parking receives your form, someone from the office will be in touch!

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Transportation Alternatives

I’d like to join a carpool, vanpool, or start riding a bike to work and would like a bike locker – what should I do?
Please check out the Transportation Alternatives section on the LTP website for additional information.

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Visitor Parking

I have a visitor coming to visit me – where should they park?
Please review the list of available visitor options. To locate the closest area for your visitors to park, view the maps on the LTP website.
Parking also has a number of unenforced (free) lots on the weekends. Enforcement hours are published for all lots and structures on Central, Medical, North, and Ross Athletic campuses.

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Accessible Parking

For information on Accessible Parking for Faculty, Staff, Students and Visitors, please click here

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Card Reader Access

Are there any parking structures that have card reader access?
Yes, here is a list of structures with card reader access.

Contact Form

If you still have a questions, the LTP has a U-M Maizey Chatbot that has been trained on the data from the LTP website. It may be able to provide you an answer to commonly asked questions, if you couldn’t find the answer here. Please give it a try by clicking on the Block M chat bubble icon at the lower left corner of your screen.
If the chatbot and the FAQs weren’t able to answer your question(s), please fill out the form below with as much detail as possible. Due to a large volume of requests, customer service representatives are unable to respond to all suggestions for the parking system. Please note that all suggestions are read and logged. During the University’s Season Days and Holidays, contact form submissions are not monitored. All fields are required.