U-M Rental Pool Reference

Accident

  1. Ensure the safety of all vehicle occupants
  2. Call 911 to report the accident, ask for emergency help if necessary, and alert the local authorities
  3. If there are any injuries, contact Risk Management at (734) 764-2200
  4. Contact:
    • LTP Fleet Garage
      Monday – Friday 6:30am – 11pm
      (734) 764-2490
    • Department of Public Safety and Security (DPSS)
      After hours/weekends/holidays
      (734) 763-1131
  5. Get proof of insurance and vehicle registration located in the glove box of the vehicle and provide it to the police
  6. Be sure to get the police officer’s name, the incident report number, and any other important information
  7. Within 48 hours, complete and submit to Fleet Services the Driver’s Report of Vehicle Damage or Public Incident form

Drop off

Upon return, park the vehicle in a space designated for Rental Vehicle Only or in any yellow or orange space in SC5 or SC6 (lots just east of Michigan Stadium).  Drop the vehicle keys either in the drop box just outside the door in the Fleet Service building or in the drop box just outside the gate in the Transportation Service building.

Fueling

All vehicles are fueled upon return to Fleet Services.  Our fuel is typically $.30 per gallon cheaper than retail stations.  If you need fuel to get back to Ann Arbor, we recommend filling up with just enough fuel to make it back to campus.  Your department is charged for the fuel along with the daily rental fee.

Campus fuel stations – 3256 Baxter Road or 1213 Kipke Drive

Off campus – retail fuel station – get a receipt and write U-M vehicle number on the receipt

Insurance

U-M is self-insured and carries personal protection, residual liability and property protection insurance.  The program has statutory limits with an “All States” endorsement. View the insurance certificate.

Lost keys

On Campus – contact Garage Services at (734)764-2490

Off campus – contact our roadside assistance service contracted through Verizon Connect (833) 433-8841

VIN needed: Provide the last 8 characters of the vehicle’s VIN. (You can find the VIN on the windshield driver’s side lower corner, the driver’s door jamb, or in the glove box on the blue registration card.)

Locked out

On Campus – contact Garage Services at (734) 764-2490

Off campus – contact our roadside assistance service contracted through Verizon Connect (833) 433-8841

VIN needed: Provide the last 8 characters of the vehicle’s VIN. (You can find the VIN on the windshield driver’s side lower corner, the driver’s door jamb, or in the glove box on the blue registration card.)

Parking

Upon return, park the vehicle in a space designated for Rental Vehicle Only or in any yellow or orange space in SC5 or SC6 (lots just east of Michigan Stadium).

All U-M vehicles must park on U-M property when not in use.  All U-M vehicles have parking privileges in all U-M parking lots except : Gold spaces, Service vehicle (SV) parking space, Fire lanes, Loading areas, Posted handicap spaces, Assigned or designated permit spaces, Meter parking without “feeding the meter” – you must pay, Forest Street Parking Structure – city owned

Pick up

Fleet Service is located on South Campus at 1209 Kipke Drive in the modular building north of Transportation Services – just east of Michigan Stadium and Crisler Center.

You will need to be a U-M approved driver and present a valid drivers license in order to pick up the vehicle.

Fleet Services is open Monday – Friday 6:30 am until 5:00 pm.

Roadside Assistance

Contracted service through Verizon Connect – call (833) 433-8841.

VIN needed: Provide the last 8 characters of the vehicle’s VIN. (You can find the VIN on the windshield driver’s side lower corner, the driver’s door jamb, or in the glove box on the blue registration card.)

Verizon will send a local towing service to assist you with battery boost, flat tire repair, fuel delivery, locksmith service, towing and winch services.

Additional Notes:

  • Charges: Extra charges may apply. Keep all receipts for reimbursement from Fleet Services.
  • Payment Assistance: Contact Fleet Garage or DPSS during the listed business hours if assistance is required.

Frequently Asked Questions

Read the FAQ.