Contact Parking Customer Services

Find answers and general information quickly about Parking and related topics.

If you still have questions, please fill out the contact form at the end.

Locations/Hours

Where are you located and what are your hours?

There are two Parking Customer Service offices. Division Street on Central Campus and in University Hospital (UH) South on Medical Center Campus.

523 S. Division (attached to the Thompson Street Structure)
Monday - Friday 7:30 a.m. - 4:30 p.m. and with extended hours on Wednesday until 6:00 p.m.
Metered parking is available right outside the building

UH South
Monday - Friday 7:30 a.m. - 3:45 p.m.

There are after hours drop boxes for parking permit returns at each location.

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Returns/Exchanges

How can I return my parking permit?

In order to cancel your parking permit, please return it to one of our office locations (noted above). You will fill out a form when you come in and we can cancel the permit for you at that time. Each location also has a drop-box available 24-hours per day.

We prefer that you return the parking permit in person to avoid potential loss in the mail. If you need to mail it to us, we recommend using a padded envelope and sending it via certified mail, as you are financially responsible for the parking permit until received by our office.

Please use the following address:

Parking Customer Services
523 S. Division St.
Ann Arbor, MI 48104

Please note if it is not received or postmarked by the last day of the calendar month, you will be charged for the next month of parking.

How can I exchange my parking permit (ex: Blue to Orange)?

You may switch your parking permit to a different color tier at any time. The first exchange per parking permit year (July 1 - June 30) is free. Every additional exchange is a $10 fee.

Please come into one of our office locations (noted above) to exchange your parking permit and fill out necessary forms. You must bring your current parking permit to the office at the time of the exchange.

If you are exchanging at the UH South office, you may want to consider stopping in for a courtesy parking permit ahead of time to avoid a citation while bringing in your permit for exchange.

If you are exchanging at the 523 S. Division office, there is metered parking out front, so you are able to bring in the parking permit easily to make the exchange.

I returned my parking permit, but have not yet received my refund. When will I receive my refund?
It typically takes 6 - 8 weeks for the refund check to arrive via mail to the address indicated on your return form. There is some processing time and the refund is issued by accounts payable. If it has been eight weeks and you still have not received your refund, please fill out the form below and one of our customer service representatives will be in touch soon. All refunds are issued by check.

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Permit Renewals

What is the cost of a parking permit?

The FY2020 rates are as follows (a 2% increase from FY19 rates approved by University of Michigan Regents):

  • Gold - $1882
  • Blue - $766
  • Yellow - $167
  • Orange - $84

If you would like parking recommendations based on your work start and end times, we would be happy to assist. Please fill out our web form to contact us.

I don't need my permit for the next permit year, what should I do?

Permits are sold pre-tax via payroll deduction. Payroll deduction occurs a month ahead, i.e. June's payroll deduction covers July parking fees. If you return your permit in June, you will be refunded any amount charged for July parking, in addition to any AVI deposit you are owed.

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Parking Recommendations

I'd like to know my parking options for when I come in for my shift - can you let me know where I should park?

We are happy to help! Please let us know your work location, shift start and end times, and from where you are travelling. For example - I live in Lansing and work from 11:00 a.m. - 7:00 p.m. at the Cancer Center.

One of our parking customer services representatives will be in touch soon with some suggested parking options.

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Parking Enforcement and Citations

Someone parked illegally (for example, parking over the line or in a space designated for a different permit type) - what should I do?

Please call 763.1131 to report to parking enforcement.

I received a parking ticket (citation) - what should I do?

If you have a problem related to a parking citation and wish to contest the citation, a City of Ann Arbor parking referee is available to hear your complaint. Citations can be contested online. Information regarding contesting the citation can also be found on the back of the citation. Any attachments or information that you would like to share with the Parking Referee can be sent via e-mail directly to the referee at parking@a2gov.org.

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Event Planning

I need help with special event planning and/or I'm with a department and have a guest coming - can you help?

Your next step would be to complete a Special Event Parking Request form. Once we learn more about your event - date, time of event, number of guests, etc. - we'll then be able to provide information on parking options.

If your event requires valet service, all arrangements must be made between your department and the valet service provider. Parking Customer Services will only work with you directly and does not work with valet service providers.

Once we recieve your form, someone from our office will be in touch!

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Alternative Transportation

I'd like to join a carpool, vanpool, or start riding a bike to work and would like a bike locker - what should I do?

Please check out the Alternative Transportation section on our website for additional information.

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Visitor Parking

I have a visitor coming to visit me - where should they park?

Please review the list of available visitor options. To locate the closest area for your visitors to park, view the maps on our website.

We also have a number of unenforced (free) lots on the weekends. Enforcement hours are published for all lots and structures on Central, Medical, North, and South campuses.

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Online Purchases

I ordered my parking permit online and didn't receive it in the mail - what should I do?

It typically takes 5-8 business days for online parking permit orders to arrive in the mail. If it has been more than eight (8) business days, your parking permit may have been lost in the mail or sent to an incorrect address. Please stop in at one of our offices (noted above) to fill out a legal Affidavit, claiming it as lost in the mail and we will get it replaced for you.

Why can't I purchase a parking permit online?

Depending on your classification and the type of parking permit you were trying to buy, you may need to stop in our office to purchase a parking permit. Online sales for pre-paid parks can only be loaded on an existing device. Annual parking permits can only be purchased by eligible faculty, staff, and students.

If you need further clarification, please include your UMID on the form below and we will let you know what parking options are available.

I'm trying to make a parking permit purchase online and it says there is an issue with my credit card - what should I do?

If the parking portal is unable to process your credit card transaction, please come to one of our offices (noted above) to purchase a parking permit.

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Contact Form

If you still have a question, please be specific to allow our staff to respond with as much detail as possible. Due to a large volume of requests, we are unable to respond to all suggestions for the parking system. Please note that all suggestions are read and logged. All fields are required.

Contact Parking Customer Services