Students - Parking Option Replacements/Exchanges/Returns

Replacements

Responsibility to secure parking options from loss or theft, both when in use and away from campus, rests solely with the purchaser. To replace a lost or stolen option, you must complete a Parking Option Affidavit. Misrepresentation of the information provided on this legal document by the customer may result in the loss of parking privileges, disciplinary action and criminal prosecution, if appropriate.

If a parking option that was previously reported lost or stolen is found, it must be immediately returned to Parking Customer Services (PCS) office at 523 South Division Street.

Defective Permits

Defective permits will be replaced for free, provided you return them to the PCS office.

Lost or Stolen Permits

Full payment of a new permit at the prevailing rate will be charged for permit replacement. If a "lost" permit is found and returned to PCS within 30 days of being replaced, a refund will be processed for the remaining value of the permit. Fees for replaced permits may be paid by cash, check or credit card (Visa, MasterCard, American Express, or Discover).

Exchanges

Student parking options may be exchanged at any time throughout the permit year. The first exchange during a permit year will be done free of charge. Thereafter, each additional exchange will carry a $10 fee that must be paid in full at the time of the transaction.

Returns

Refunds, if due, are limited to amounts prepaid excluding the month the option is returned.

Parking options may be returned to Parking Customer Services (PCS) any time by one of the following methods:

In Person

Visit the Parking Customer Services office at 523 South Division Street. Office hours are as follows:

Monday, Thursday & Friday: 7:30 am to 4:30 pm
Tuesday: 7:30 am to 12:30 pm & 1 pm to 4:30 pm
Wednesday: 7:30 am to 6 pm

Drop Box

Use one of the Permit Drop Boxes, which are available 24 hours/7 days a week. Drop Box locations are:

  • Parking Customer Services office back door, inside the Thompson Street parking structure on the west side, Level 1.
  • UH South Parking Customer Services office on Level 2.

By Mail

Mail your permit to Parking Customer Services (523 South Division Street, Ann Arbor, MI 48104-2912). We recommend that you return it via US Mail-Registered Mail, with a return receipt. This way if it is lost in the mail, you have proof and a tracking number to help find it. With your permit, please include full name, UMID#, mailing address, and reason for the return.