Faculty and Staff - Frequently Asked Questions (FAQ)
- Where are the Parking Customer Services offices located and what are the hours?
- There are two PCS offices. On Division Street on Central Campus, and in UH South at the hospital. See our contact page for maps and office hours.
- Why are my payroll deductions different from my co-worker's?
The payroll deduction amount is determined by taking the annual permit fee and dividing it by the number of payroll deductions left in the annual schedule at the time of your permit purchase. Because the permit fees are prorated on the 1st and 15th of every month, and the number of payroll deductions decreases once each month, it is possible for parkers who purchased the permit in the same month to have a slightly different payroll deduction.
- I have a child attending the University of Michigan. Can she/he use my permit occasionally?
No, the permit is for your work-related use. The University has strict eligibility criteria to help manage the parking system. As such, students are not eligible for faculty/staff parking options.
- One of my parents works here. May I use their permit occasionally?
No, the permit is for your parent's work-related use. The University has strict eligibility criteria to help manage the parking system. As such, students are not eligible for faculty/staff parking options. Please note that this policy also extends to U-M Retiree permits.
- I work weekends. What type of parking is available?
There are some lots and structures on North, Ross Athletic and Medical campuses that are not enforced for parking permits on weekends (Saturday and Sunday). On Central Campus, Sunday is typically a free day except during special-event parking. Hours of enforcement are listed on each lot and structure entrance sign. The enforcement hours are also available online.
Outside of enforcement hours, anyone can park in the lot without a parking permit. However, please note: All special signed spaces (accessible, U-M Service Vehicle, Gold, etc.) within the lot or structure are typically enforced 24 hours/7 days a week.
- I have an oversize or extended bed vehicle. Can I park in a structure?
The height clearance bar is located at the entrance to each parking structure. If you fit under the bar, you can enter the structure. However, University parking spaces are only 8' 9" wide by 18'. If your vehicle does not fit into the space either by width or length, you will need to park in a surface parking where you have room to pull through the parking spaces.
- If I go on leave from the University and will not be parking, can I keep my permit and just stop my payroll deductions?
No, you must return your parking permit to the Parking Customer Services (PCS) office at 523 South Division Street to stop the payroll deduction for your parking permit. Tell the PCS representative if your leave is going to be short, and he/she can hold your device and re-issue it to you when you return to work.
- If I no longer need my permit, can I sell it to someone else?
No, the permit may not be resold or given to others. If you don't need your permit anymore, return it to the Parking Customer Services (PCS) office at 523 South Division Street. Remember: it is to your advantage to return the permit as soon as possible, since you remain financially responsible for the fee until the permit is returned to LTP, even if you leave the University.
- Do I have to return my parking permit in person?
If you can't return your parking permit to Parking Customer Services yourself, you have three options: 1) Have someone else return it to our office for you, with a note from you authorizing them to handle your transaction, or 2) use one of the drop boxes available 24/7 located behind our office inside the Thompson Street parking structure or at the UH South Parking Customer Services office on Level 2, or 3) mail the permit by registered mail with a return receipt to: Parking Customer Services, 523 South Division Street, Ann Arbor, MI 48104.
- When is the best time to return my permit?
To avoid being charged for the new month, you must return your parking permit by the end of the current month. If you return your permit in mid-month, you can obtain a temporary parking permit that will be valid through the end of the month.
- How are permit refunds calculated?
All refunds are based on a monthly proration. PCS will subtract the value of the permit from the total amount paid by you for your permit. The remaining amount is the refund. In some cases, money may still be owed on the permit. Per your signed Payroll Deduction Authorization, you have agreed to pay any remaining balance promptly.
- Are students paying higher parking fees than faculty and staff?
No, the rates for student permits are equal to those paid by faculty and staff.